The Advantages of Our Method

There are many different types of loyalty programs out there. However we believe that our method changes customers' behavior creating a spend and earn; redeem and save cycle. Click here to see a visual model of this methodology.

More Then Just A Typical Points Engine
Your RepeatRewards^® Customer Loyalty Program is much more then just a points engine. It offers you effective, affordable, and easy to use marketing solutions. You can send professional e-mails, newsletters, postcards, letters, voice broadcasts, and more to your members, customer lists, or prospect names.
RepeatRewards is designed to save you TIME and MONEY.

How RepeatRewards Customer Loyalty Works
It is as simple as a) the members shop/dine/visit, b) they receive a professional reward certificate in the mail which c) causes them to come back to shop/dine/visit in the store which d) starts the cycle all over again. Spend and earn; redeem and save.  Your customers will love your program! 

Below are some of the key advantages of the RepeatRewards method for customer loyalty.

Feel free to call us at (866) 876-2737 if you would like to discuss with an account  manager the advantages of RepeatRewards or to start using the program today.

The Advantages

• Reinforce Your Business Identity
  Unlike "instant issue" loyalty programs or "percent off" programs, your customers will receive reinforcement  to return to your store when they receive a letter in the mail  with their certificate. Letters have your logo and name; they always appear to be mailed by you. 
  The letter & certificate they receive are professional and not printed on register paper that they could just toss out.  Remember, a "mailed certificate" prompts them to come back to redeem their reward.  We're seeing return rates of over 82%. 
  
  
• Point Balances
  RepeatRewards offers many ways for your members to see their point balance, such as on-line, via weekly e-mail, via a newsletter/letter/postcard, or you can look it up on your data collection terminal. The best part is that you are COMMUNICATING DIRECTLY with your members when they see their balance, through such methods as an on-line ad, specials highlighted in your newsletter/letter/postcard, or especially face-to-face with you. It is not just printed on some receipt that they will crumple up and throw away!
  
  
• We Make It Easy
  Why have to deal with mailing out birthday, anniversary or welcome postcards? RepeatRewards can automatically do this for you saving you time and money.
  
  
• vs. E-mails Only
  On average, only 40% of your database has an e-mail address or is willing to receive e-mail messages. On top of that, only 76% of e-mails are ever delivered. That is before they may end up in your user's junk-mail or are deleted without ever being opened.
  
  
• vs. Punch-Cards
  With punch-cards, do you actually know who your best customers are? You have no way of personalizing and rewarding your best customers or doing targeted mailings.
  
  
• vs. Coupons
  How many times has it happened that you put a coupon in the paper, get the initial rush of customers, then sales go back down? That is the inherent problem with coupons, they have a place but coupons do not change customer behavior!  In fact, coupons actually do the opposite. They train your customers to "wait for a better offer" or "only shop/dine/visit with a coupon"! RepeatRewards changes customer behavior; they visit more often and spend more money.
  
  
• vs. Discount Programs
  Discount programs do not change your customer's shopping behavior or amount of money spent like our loyalty program does. They create the same poor customer behaviour as coupons.
  
  
• vs. Traditional POS/Instant Issue
  Is your POS able to send out a special along with their award certificate to get them to come back after a few weeks AND advertise new specials at the same time? Can your POS system automatically correct the member's names and addresses and tell you which ones are good for mailing? Can your POS system automatically print and mail out birthday and anniversary postcards after initial setup or send out weekly e-mails for you? Can your POS system automatically update your member's information with address changes? RepeatRewards can do all of this and more!
  
  
• Target Specific Customers
  Segment and target specific customers with different mailings and offers. RepeatRewards automatically generates your reports for ROI and redemptions.
  
  
• Address Hygiene
  RepeatRewards automatically checks if the address entered is a "mailable" address, and standardizes the address for USPS and/or Canadian Postal Services specifications. And twice a year RepeatRewards automatically updates addresses if a person moves as well (via NCOA and CCOA)!
  
  
• Results
  1- We have seen our merchants get incredibly high ROI every time they mail.
  2 - We performed an analysis and found that for every dollar our average Merchant spent with us, they earned $38 back in loyalty sales revenue.
  3 - After receiving an award letter, members return more often than those not receiving an award letter and they spend up to four times the amount of money.