Rewards
In our Classic Rewards program, your members will receive their awards by mail. Or if you are using email rewards, instant issue, or stored value programs, you can choose to mail or email a reminder that the member has an unredeemed reward.
Every two weeks, RepeatRewards will mail members who have earned enough points an award certificate. The Award Letter has two sections that can be updated with your own personal message, and the certificate is printed with a “watermark” to help prevent fraud.
In our Email Rewards program, you may offer the same types of rewards as described in the Classic Rewards section. As soon as a reward is earned, RepeatRewards® will email a notification to the member with a printable reward certificate. Because this version is handled in “real time”, there is no need to worry that a member can reuse a reward after it has been redeemed.
With Instant Issue program, when the reward is earned, it will automatically print on the member’s receipt.
With Stored Rewards program, the member’s reward is stored right on the card and can be redeemed during any visit.
How to reward your customers:
- Dollar
- Product/Service
- Milestone
- Combination (interim)
- Accumulate points and redeem them at will
The rewards are not only a great way to thank your customers, but it is an excellent opportunity to give them a reason to come back and spend more money!
On average, 82% of certificates are redeemed. And, those members who visit with a reward spend up to four times more than your members without a reward. You will even see a pie-chart representation for the results of your award program on your website.
Click here to see an actual case study for award redemption.
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Best Performing Mailers
Our most successful mailings include Welcome, Birthday, and Anniversary Postcards! These mailings are the most popular among members and are guaranteed to generate more traffic and more dollars. It’s a great way to let your members know you are thinking about them, while also encouraging them to come back to celebrate their special occasion. RepeatRewards® will send each offer by mail or email to qualifying customers to arrive at the beginning of each month. Welcome postcards are mailed every two weeks. We offer other recurring postcards (like ½ birthdays, lost customer, date night, etc.) and holiday/event postcards (like Thanksgiving and customer appreciation sales).
Click here to see results from an actual mailing
by a RepeatRewards Merchant
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Email Marketing
As part of your total marketing solution team, RepeatRewards can help you automatically email your loyalty members. Communicating through emails is part of your multi-channel marketing solution offered by RepeatRewards.
Email is a cost-effective way to communicate with your members. We offer weekly, twice a month, monthly, recurring, or “one-off” programs where you can enhance your business and promote its special offerings or events to all your members who opt-in.
RepeatRewards has partnered with Constant Contact, the premier email marketing company in the US. You will choose from thousands of email templates, where all you have to do is fill in your offer or change the message. You can even include the member’s current point balance or how far your member is from their next reward - another reason for them to open your message! When provided, you can insert your logo and highlight the name of your store.
The best part is that members "opt-in" when they sign up for RepeatRewards making this a true "permission-based" program.
We provide detailed reports that show the number sent per campaign, opens, bounces, and opt-outs. You can even add a RepeatRewards promo code to help you track your results.
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Your Account Manager
When you join the RepeatRewards program, you are assigned an account manager who will help you start and implement your program by sharing knowledge of what works and what doesn’t. You don’t have to reinvent the wheel. Your account manager is available to give suggestions and provide ideas on how to best promote you business.
Your account manager is there for you, M-F 8:00am-4:30pm Central Time.
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Merchant Website
RepeatRewards gives you incredible control over your program, all within your very own RepeatRewards Merchant Website.
Your safe and secure website can be used to:
- Manage your RepeatRewards program
- Use "quick" links and search your database
- Manage loyalty and non-loyalty members, complete with member statistics
- Data Analysis. View easy to understand reports about your program and mailing results
- View your billing information
- Manage your marketing solutions
- View helpful marketing articles
- And much, much more
The RepeatRewards Merchant Website is easy to use. On the 'dashboard,' you receive a summary of all reward members' activity such as your total active members and the amount they spend. You also see a complete breakdown of your current and upcoming communications.
One of the most attractive elements of your Merchant Website is that you are able to understand who your members are, what they purchase, and when. With one click you can see who your most important customers are.
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Member Website
Your members view their personal recap on MyRepeatRewards.com or you can direct them to your own home page (where we will supply you with a link). Members can view their current point balance, recent transactions, recent certificates issued and redeemed, store/restaurant information, and view internet specials!
Features of MyRepeatRewards.com:
- Available for your members 24/7, 365 days a year.
- Your members create their own user name and password. The website is SSL Secured (128 bit), to protect the member's confidential information.
- Member’s home page shows your company logo, name, address and contact information. If you have multiple locations, each address/phone is displayed
- There is an "internet specials" link that opens your special offers or announcements.
- Entice your members to update their existing information or add missing information by supplying new addresses, phone numbers, or email addresses. We can even help offer an incentive by giving them points for this activity.
- Ask us how you can "brand" your customers' experience.
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Customer Lists
Let RepeatRewards do the work for you! As part of your customer loyalty solutions team, RepeatRewards offers you a place to keep track of your loyalty and non-loyalty members.
Manage your customer or prospect lists in one place.
Upload multiple lists into the RepeatRewards website, or we can do it for you. You can view, edit, or add people at any time via your RepeatRewards Merchant website.
Features:
- Automatically mail or email any communication to your customer list(s)
- Automatically standardize and update each address according to current postal regulations
- Multiple customer lists loaded at once
- Duplicate elimination performed prior to mailings
- Track how many offers were redeemed, who returned them, average dollars spent, and your ROI through powerful reports!
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Address “Auto Correct” & NCOA Processing
Your new or updated addresses are automatically corrected. RepeatRewards standardizes each address according to current postal regulations. This service fixes incorrect information, such as a missing/incorrect zip code and directional, or a misspelled street name, and verifies the house number range. You won’t spend money to mail an undeliverable address. And a report is available that lists your bad addresses so you can contact your member for updated information. This service is included with your monthly fee.
In addition, we will submit your database four times per year for NCOA (National Change of Address) service which complies with postal regulations and helps you keep your list updated with new mover’s addresses. This requires no work on your part as our system is entirely automated and included with your monthly fee.
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Program Components
When you sign up with RepeatRewards Loyalty Program you will receive:
- A terminal to record your transactions
- Signage to encourage your customers to sign up
- Buttons for your staff
- Custom program brochure & acrylic display with "backer"
- Membership cards and profiles (program applications) to use for enrollment (other options available)
- Access to your RepeatRewards Merchant Website
- User manual
- Helpful advice
- A live account manager
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Tracking Email & Mail
Know more about your member communications!
RepeatRewards offers you valuable information about each of your email and mail campaigns, allowing you to determine the effectiveness of each mailing.
Want to know:
- Who received your communication?
- Who responded to your communication?
- How much each member spent?
- What each member purchased?
- Your ROI on each mailing?
- Through RepeatRewards’ extensive tracking capabilities, all of these questions will be answered!
We also report an "indicator" analysis that shows a "soft" response on award and postcard mailings. We can analyze customer spending behavior by comparing their transactional data to the mail files of unexpired rewards and offers.
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Reporting
Through your Merchant Site you will be able to view in-depth program analysis using over 20 different available reports. We will show you how many e-mails were sent out, delivered, who opened them and when, who opted-out, bad addresses, and if the e-mail has "bounced" back. For direct mail pieces we will show you how many were mailed and how many were redeemed. With this information you will also have access to how much was spent when the offer/award was redeemed and an ROI figure to help you begin to understand you customers’ behaviors!
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